Delete your TripNova account

In the app

Open Settings and use Delete TripNova account in the Delete account section. It erases your TripNova product data: your synced trips, the files uploaded with them, your account birthday and eligibility records, your statistics preferences, and this account’s local data on that device. Device-only guest trips and other accounts are kept. To keep a copy first, use Export my data in Settings.

That does not erase your NovaThrive sign-in identity, which other NovaThrive apps may still use. You can ask for it to be erased too, as described below.

Without the app

You can also ask us to delete your TripNova account by email:

1. Email privacy@tripnova.io from any address with the subject “TripNova account deletion”.
2. Tell us the email address on your TripNova account, including an Apple Hide My Email address if you use one.
3. We send a confirmation code to that address. Replying to confirm completes verification.
4. We then delete the TripNova account’s data, exactly what Delete TripNova account in the app deletes, and complete the request without undue delay and at the latest within one month of verifying it.

Your NovaThrive sign-in identity

Your NovaThrive sign-in identity stays unless you also ask for it to be erased. To ask, email privacy@tripnova.io with the subject “TripNova identity deletion”. We will verify the request and complete erasure without undue delay and at the latest within one month of verifying it. Copies already on another person’s device cannot be remotely removed.

What is kept

• Data on your own devices. Data held only on your own devices is not part of an emailed request. Erase data on this device in the app covers it.
• Backups. Deleted data may remain in an encrypted backup for up to 30 days before it is overwritten.
• Deletion-request records. We keep the correspondence about a deletion request, and a short record of it (a reference, dates, and your account ID), for 3 years after the request is closed, then delete them. They show that we handled the request.
• Account-closed marker. Your TripNova account ID and the time of deletion, and nothing else, are kept after you delete your TripNova account, until you start using TripNova again or your NovaThrive sign-in identity is erased. The marker keeps the account closed on all your devices.

The privacy policy has the full terms, and its section 7 says how long each kind of data is kept.